Книга: Управление отделом продаж
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147

Julia Chang. Born to Sell? Sales & Marketing Management (июль 2003). С. 34–38. Более детальное описание данного исследования в области работы торгового персонала см. William I. Cron, Greg W. Marshall, Jagdip Singh, Rosann L. Spiro, and Harish Sujan. Salesperson Selection, Training, and Development: Trends, Implications, and Research Opportunities. Journal of Personal Selling & Sales Management 25 (весна 2005). С. 123–136; Thomas E. DeCarlo, Sanjeev Agarwal, and Shyman B. Vyas. Performance Expectations of Salespeople: The Role of Past Performance and Casual Attributions in Independent and Interdependent Cultures. Journal of Personal Selling & Sales Management 27 (весна 2007). С. 133–147; Ronald Jelinek and Michael Ahearne. The Enemy Within: Examining Salesperson Deviance and Its Determinants. Journal of Personal Selling & Sales Management 26 (осень 2006). С. 327–344; Blair Kidwell, Richard G. McFarland, and Ramon A. Avila. Perceiving Emotion in the Buyer-Seller Interchange: The Moderated Impact on Performance. Journal of Personal Selling & Sales Management 27 (весна 2007). С. 119–132.
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