Книга: Управление отделом продаж
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DeConinck, James B. and Julie T. Johnson. The Effects of Perceived Supervisor Support, Perceived Organizational Support, and Organizational Justice on Turnover Among Salespeople. Journal of Personal Selling & Sales Management 29 (Fall 2009), pp. 333-351. Richard P. Bagozzi. Salesforce Performance and Satisfaction as a Function of Individual Difference, Interpersonal, and Situational Factors. Journal of Marketing Research 15 (ноябрь 1978). С. 517–531; Ryan D. Zimmerman and Todd C. Darnold. The Impact of Job Performance on Employee Turnover Intentions and the Voluntary Turnover Process; A Meta-Analysis and Path Model. Personnel Review 38 (2009). С. 142; Wouter Vandenabeele. The Mediating Effect of Job Satisfaction and Organizational Commitment on Self Reported Performance: More Robust Evidence of the PSM-Performance Relationship. International Review of Administrative Sciences 75 (март 2009). С. 11.
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