Книга: Управление отделом продаж
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Kahn и соавт. Organizational Stress, с. 72–95; Ajay K. Kohli. Some Unexplored Supervisory Behaviors and Their Influence on Salespeople’s Role Clarity, Specific Self-Esteem, Job Satisfaction and Motivation, Journal of Marketing Research 22 (ноябрь 1985). С. 424–433; Louis W. Fry, Charles M. Futrell, A. Parasureman, and Margaret Chmielewski, An Analysis of Alternate Causal Models of Salesperson Role Perceptions and Work-Related Attitudes. Journal of Marketing Research 23 (май 1986). С. 153–163; Jeffrey Sager. A Structural Model Depicting Salespeople’s Job Stress. Journal of the Academy of Marketing Science 22 (зима 1994). С. 74–84.
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