Книга: Управление отделом продаж
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Douglas N. Behrman and William D. Perrault, Jr. A Role Stress Model of the Performance and Satisfaction of Industrial Salespeople. Journal of Marketing 48 (осень 1984). С. 9–21; Richard P. Bagozzi. The Role of Social and Self-Conscious Emotions in the Regulation of Business-to-Business Relationships in Salesperson-Customer Interactions. The Journal of Business & Industrial Marketing 21 (2006). С. 453.
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