Книга: Управление отделом продаж
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Neil M. Ford, Orville C Walker, Jr., and Gilbert A. Churchill, Jr. Expectation-Specific Measures of the Intersender Conflict and Role Ambiguity Experienced by Industrial Salesmen. Journal of Business Research 3 (апрель 1975). С. 95–112; Kris Maher. Stressed Out: Can Workplace Stress Get Worse? The Wall Street Journal (январь, 16, 2001), p. B-6; Greg W. Marshall, Daniel J. Goebel, and William C. Moncrief. Hiring for Success at the Buyer-Seller Interface. Journal of Business Research 56 (апрель 2003). С. 247.
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