Книга: Управление отделом продаж
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Guenzi, Paolo, Luigi M. DeLuca, and Gabriele Troilo. Organizational Drivers of Salespeople’s Customer Orientation and Selling Orientation. Journal of Personal Selling & Sales Management 31 (лето 2011). С. 269–286. Barton A. Weitz. A Critical Review of Personal Selling Research: The Need for Contingency Approaches, in Critical Issues in Sales Management, eds. Albaum and Churchill, Jr., с. 76–126; John Andy Wood. NLP Revisited: Nonverbal Communications and Signals of Trustworthiness. Journal of Personal Selling & Sales Management 26 (весна 2006), стр. 198–204; Arun Sharma, Michael Levy, and Heiner Evanschitzky. The Variance in Sales Performance Explained by the Knowledge Structure of Salespeople. Journal of Personal Selling & Sales Management 27 (весна 2007). С. 169.
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