Примечания

1 De Geus, A. (2002).The living company. Boston, MA: Harvard Business Review Press.

2 Smith, R. (2010). Strategic learning alignment: Making training a powerful business partner. Alexandria, VA: ASTD Press.

3 Vance, D. (2010). The business of learning: How to manage corporate training to improve your bottom line. Windsor, CO: Poudre River Press.

4 Corporate Executive Board. (2009). Refocusing L&D on business results: Bridging the gap between learning and performance. Washington, DC: Corporate Executive Board.

5 Wick, C. W., Pollock, R., Jefferson, A., & Flanagan, R. (2006). The six disciplines of breakthrough learning: How to turn training and development into business results (1st ed.). San Francisco, CA: Pfeiffer.

6 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer.

7 Pollock, R. (2013, May 9). Training is not a hammer. Retrieved from www.hci.org/blog/training-not-hammer.

8 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer.

9 В данном разделе авторы останавливаются на различиях между англоязычными терминами «training» и «learning», которые на русский язык в профессиональной среде переводятся одним словом – «обучение». Такой же подход принят и при переводе этой книги. Поэтому значение слова «обучение» как выработки определенного навыка (training) и в более широком смысле как усвоение знаний, умений и навыков для применения в различных контекстах (рабочем, социальном и т. д.) (learning), читателю необходимо понимать по конкретному контексту книги самостоятельно. – Прим. научн. ред. перевода.

10 Lombardo, M., & Eichinger, R. (1996). The career architect development planner (1st ed.). Minneapolis, MN: Lominger.

11 McCall, M. W., Jr., Lombardo, M. M., & Morrison, A. M. (1988). The lessons of experience: How successful executives develop on the job. Lexington, MA: Lexington Books.

12 Robertson, D. (2014, May 12). 70:20:10: Seize the seventy. Retrieved from www.trainingzone.co.uk/feature/702010-seize-seventy/186936.

13 McCall, M. W., Jr., Lombardo, M. M., & Morrison, A. M. (1988). The lessons of experience: How successful executives develop on the job. Lexington, MA: Lexington Books.

14 American Society for Training and Development. (2013). 2013 state of the industry.

15 Gottfredson, C., & Mosher, B. (2011). Innovative performance support: Strategies and practices for learning in the workflow. New York: McGraw-Hill, 11.

16 Harburg, F. (2004). They’re buying holes, not shovels. Chief Learning Officer, 3 (3), 21.

17 Addison, R., Haig, C., & Kearney, L. (2009). Performance architecture: The art and science of improving organizations. San Francisco, CA: Pfeiffer, 6.

18 Addison, R., Haig, C., & Kearney, L. (2009). Performance architecture: The art and science of improving organizations. San Francisco, CA: Pfeiffer, 56.

19 Pollock, R. (2013, May 9). Training is not a hammer. Retrieved from www.hci.org/blog/training-not-hammer.

20 Mager, R., & Pipe, P. (1997). Analyzing performance problems: Or, you really oughta wanna (3rd ed.). Atlanta, GA: CEP Press.

21 Mager, R., & Pipe, P. (1997). Analyzing performance problems: Or, you really oughta wanna (3rd ed.). Atlanta, GA: CEP Press, 93.

22 Jaenke, R. (2013). Identify the real reasons behind performance gaps. T+D, 76—78.

23 Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. NewYork: Random House, 20.

24 Pollock, R., & Jefferson, A. (2012). Ensuring learning transfer. Alexandria, VA: ASTD Press.

25 Deming, W. E. (1986). Out of the crisis. Cambridge, MA: MIT Press, 11.

26 По методологии 6 Sigm.

27 Wick, C. W., Pollock, R., Jefferson, A., & Flanagan, R. (2006). The six disciplines of breakthrough learning: How to turn training and development into business results (1st ed.). San Francisco, CA: Pfeiffer.

28 Идиома, которая выражает очевидную правду, которую игнорируют либо старательно пытаются не замечать – Прим. перев.

29 Mosel, J. (1957). Why training programs fail to carry over. Personnel, 34 (3), 56.

30 Baldwin, T., & Ford, J. (1988). Transfer of training: A review and directions for future research. Personnel Psychology, 41 (1), 63—105.

31 В данном случае автор использует термин «перенос обучения (learning transfer)», который означает применение результатов обучения на практике, т. е. их внедрение обучившимся на рабочем месте. – Прим. науч. ред. перевода.

32 DeSmet, A., McGurk, M., & Swartz, E. (2010, October). Getting more from your training programs. McKinsey Quarterly.

33 Haddad, R. (2012, February 8). How to facilitate true learning transfer. Retrieved May 20, 2014, from www.clomedia.com/articles/how-to-facilitate-true-learning-transfer.

34 Georgenson, D. L. (1982). The problem of transfer calls for partnership. Training and Development Journal, 36 (10), 75—78.

35 Corporate Executive Board. (2009). Refocusing L&D on business results: Bridging the gap between learning and performance. Washington, DC: Corporate Executive Board.

36 Spitzer, D. (1984). Почему обучение завершается неудачей. Performance and Instructional Journal, 23 (7), 6—10.

37 Phillips, J. J., & Phillips, P. P. (2002). 11 reasons why training & development fails… and what you can do about it. Training, 39 (9), 78—85.

38 Latham, A. (2013, October 2). Почему обучение завершается неудачей. Retrieved from www.astd.org/Publications/Blogs/Management-Blog/2013/10Why-Training-Fails.

39 Авторы ссылаются на известные модели педагогического дизайна: ADDIE (Analysis – Design – Development – Implementation – Evaluation) – Анализ – Дизайн – Разработка – Реализация – Оценка; SAM (successive approximations model) – модель последовательных приближений – Прим. науч.ред. перевода.

40 Keeton, J. (2014). How we moved the finish line for leadership development. In R. Pollock, A. Jefferson, & C. Wick, The field guide to the 6Ds (pp. 333—336). San Francisco, CA: Pfeiffer.

41 Gregory, P., & Akram, S. (2014). How we moved from order takers to business partners. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 281—284). San Francisco, CA: Pfeiffer.

42 Salas, E., Tannenbaum, S., Kraiger, K., & Smith-Jentsch, K. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13 (2), 74—101.

43 Lublin, J. (2014, January 10). Do you know your hidden work biases? Wall Street Journal, pp. 1, 4.

44 Allen, M., & Sites, R. (2012). Leaving ADDIE for SAM: An agile model for developing the best learning experiences. Alexandria, VA: ASTD Press.

45 Islam, K. (2006). Developing and measuring training the six sigma way: A business approach to training and development. San Francisco, CA: Pfeiffer.

46 Torrance, M. (2014, November). Agile and LLAMA for ISD project management. TD at Work, 21 (1411), 1—16.

47 В данном случае авторы ссылаются на гибкие (agile) методы разработки программ, в т. ч. LLAMA (Lot Like Agile Methods Approach) – подход на основе множества похожих на гибкие (agile) методы разработки – Прим. науч. ред. перевода.

48 Gilley, J., & Hoekstra, E. (2003). Creating a climate for learning transfer. In E. F. Holton III & T. T. Baldwin (Eds.), Improving learning transfer in organizations. San Francisco, CA: Jossey-Bass.

49 Принцип обучения с перерывами (spaced learning) предполагает для обеспечения лучшего запоминания распределение обучающего материала во времени (по дням, неделям, месяцам) с перерывами между изучением отдельных частей материала и с возвращением к ранее изученным частям материала (повторение) на последующих этапах обучения. – Прим. научн. ред. перевода.

50 Cкаффолдинг (scaffolding) – термин, заимствованный из сферы строительства, предполагающий предоставление технической поддержки, пока какая-либо конструкция еще строится. Применительно к контексту обучения и развития скаффолдинг означает стратегию, при которой обучение и применение его результатов на рабочем месте активно поддерживаются другими обучающими решениями или дополнительными ресурсами, пока обучающиеся осваивают программу обучения. – Прим. науч. ред. перевода.

51 Dirksen, J. (2012). Design for how people learn. Berkeley, CA: New Riders.

52 Kapp, K. M., Blair, L., & Mesch, R. (2013). The gamification of learning and instruction fieldbook: Ideas into practice. San Francisco, CA: Pfeiffer, 17.

53 Zenger, J., Folkman, J., & Sherman, R. (2005). The promise of phase 3. Training and Development, 59 (1), 30.

54 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer.

55 Fitz-enz, J. (2000). The ROI of human capital. New York: AMACOM, стр. 1.

56 Gilbert, T. (1978). Human competence: Engineering worthy performance. New York: McGraw-Hill, стр. 17.

57 Rummler, G. A., & Brache, A. (2012). Improving performance: How to manage the white space on the organization chart (3rd ed.). San Francisco, CA: Jossey-Bass.

58 CrossKnowledge. (2014). The C-suite imperative: Workforce development and business outcomes. Retrieved from www.crossknowledge.com/en_GB/elearning/media-center/publications/workforce-development-the-economist/s.html.

59 Trolley, E. (2006). Lies about managing the learning function. In L. Israelite (Ed.), Lies about learning (pp. 101—126). Alexandria, VA: ASTD Press, стр. 101.

60 Wik, T. (2014). How to run learning like a business. Chief Learning Officer, 13 (6), 48—51, 60.

61 Sinek, S. (2009b, September). How great leaders inspire action. Retrieved from https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action.

62 Sinek, S. (2009a). Start with why: How great leaders inspire everyone to take action. New York: Penguin.

63 Covey, S. (2004). The 7 habits of highly effective people: Powerful lessons in personal change (2nd ed.). New York: Simon & Schuster, стр. 96.

64 Drucker, P. (1974). Management: Tasks, responsibilities, practices. New York: Harper & Row, стр. 37.

65 Banerjee, S., Wahdat, T., & Cherian, A. (2014). How we turned a «feel good» training program into a successful business transformation. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 285—292). San Francisco, CA: Pfeiffer.

66 Israelite, L. (Ed.). (2006). Lies about learning: Leading executives separate truth from fiction in this $100 billion industry. Alexandria, VA: ASTD Press, стр. 210.

67 Wilde, K. (2006). Foreword. In C. W. Wick, R. Pollock, A. Jefferson, & R. Flanagan, The six disciplines of breakthrough learning (1st ed., pp. xv—xvi). San Francisco, CA: Pfeiffer, стр. xv.

68 Elkeles, T., & Phillips, J. J. (2007). The chief learning officer: Driving value within a changing organization through learning and development. Burlington, MA: Butterworth-Heinemann.

69 Schmidt, G. (2013, Summer). Building a world-class training organization. SPBT Focus, 23 (3), 20—22.

70 Smith, R. (2008). Aligning learning with business strategy. T+D, 62 (11), 40—43.

71 Цитата приводится в Bingham, T., & Galagan, P. (2008). No small change. T+D, 62 (11), 32—37.

72 Pollock, R. (2013, May 9). Training is not a hammer. Retrieved from www.hci.org/blog/training-not-hammer.

73 Rothwell, W., & Kazanas, H. (2008). Mastering the instructional design process: A systematic approach (4th ed.). San Francisco, CA: Pfeiffe.

74 Dirksen, J. (2012). Design for how people learn. Berkeley, CA: New Riders, стр. 72.

75 Basarab, D. (2011). Predictive evaluation: Ensuring training delivers business and organizational results. San Francisco, CA: Berrett-Koehler; Smith, R. (2010). Strategic learning alignment: Making training a powerful business partner. Alexandria, VA: ASTD Press; Vance, D. (2010). The business of learning: How to manage corporate training to improve your bottom line. Windsor, CO: Poudre River Press.

76 Hinton, D., Singos, M., & Grigsby, L. (2014). How we designed a complete experience to deliver business results. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds. San Francisco, CA: Pfeiffer.

77 Phillips, J. J., & Phillips, P. P. (2008). Beyond learning objectives: Develop measurable objectives that link to the bottom line. Alexandria, VA: ASTD Press.

78 Basarab, D. (2011). Predictive evaluation: Ensuring training delivers business and organizational results. San Francisco, CA: Berrett-Koehler.

79 Wilde, O. (1893). Lady Windemere’s fan.

80 Thull, J. (2010). Mastering the complex sale: How to compete and win when the stakes are high! (2nd ed.). Hoboken, NJ: John Wiley & Sons, стр. 102.

81 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer.

82 Stolovitch, H., & Keeps, E. (2004). Training ain’t performance. Alexandria, VA: ASTD Press, стр. 16.

83 Robinson, D., & Robinson, J. (2008). Performance consulting: A practical guide for HR and learning professionals (2nd ed.). San Francisco, CA: Berrett-Koehler, стр. 172.

84 Gregory, P., & Akram, S. (2014). How we moved from order takers to business partners. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 281—284). San Francisco, CA: Pfeiffer.

85 Frielick, S. (2004). Beyond constructivism: An ecological approach to e-learning. In R. Atkinson, C. McBeath, D. Jonas-Dwyer, & R. Phillips (Eds.), Beyond the comfort zone: Proceedings of the 21st ASCILITE conference (pp. 328—332). Perth, 5—8 December. www.ascilite.org.au/conferences/perth04/procs/frielick.html.

86 Mosel, J. (1957). Why training programs fail to carry over. Personnel, 34 (3), 56—64; выделения в тексте соответствуют оригинальному тексту.

87 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bas.

88 Parskey, P. (2014). How we guide our clients to design with the end in mind. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 495—502). San Francisco, CA: Pfeiffer.

89 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bas.

90 Rummler, G. (2007). Serious performance consulting according to Rummler. San Francisco, CA: Pfeiffer. Стр. 197.

91 Tenner, A., & DeToro, I. (1997). Process redesign: The implementation guide for managers. Reading, MA: Addison-Wesley, стр. 15.

92 Allen, M., & Sites, R. (2012). Leaving ADDIE for SAM: An agile model for developing the best learning experiences. Alexandria, VA: ASTD Press, стр. 21—22.

93 Kuhn, T. S. (2012). The structure of scientific revolutions: 50th anniversary edition. Chicago, IL: University of Chicago Press.

94 Roche, T., Wick, C. W., & Stewart, M. (2005). Innovation in learning: Agilent Technologies thinks outside the box. Journal of Organizational Excellence, 24 (4), 45—53, стр. 46.

95 Senge, P. M. (2006). The fifth discipline: The art & practice of the learning organization. New York: Doubleday.

96 Tosti, D. (2009). Afterword. In R. Addison, C. Haig, & L. Kearney (Eds.), Performance architecture (p. 145). San Francisco, CA: Pfeiffer.

97 Van Tiem, D., Moseley, J., & Dessinger, J. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations (3rd ed.). San Francisco, CA: Pfeiffer, стр. 591.

98 Broad, M. (2005). Beyond transfer of training: Engaging systems to improve performance. San Francisco, CA: Pfeiffer; Broad, M., & Newstrom, J. (1992). Transfer of training: Action-packed strategies to ensure high payoff from training investments. Cambridge, MA: Perseus Books; Saks, A., & Belcourt, M. (2006). An investigation of training activities and transfer of training in organizations. Human Resources Management, 45 (4), 629—648; Salas, E., Tannenbaum, S., Kraiger, K., & Smith-Jentsch, K. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13 (2), 74—101.

99 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer, стр. 189.

100 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin.

101 Conklin, T. (2012). Pre-accident investigations: An introduction to organizational safety. Burlington, VT: Ashgate Publishing, стр. 103.

102 Kahneman, D. (2013). Thinking, fast and slow. New York: Farrar, Straus and Giroux, стр. 125.

103 Ariely, D. (2010). Predictably irrational: The hidden forces that shape our decisions. New York: Harper Perennial., стр. 202.

104 Kelley, H. (1950). The warm-cold variable in first impressions of persons. Journal of Personality, 18 (4), 431—439.

105 Banks, B. (2014). How we fostered a proactive approach to leader development. In R. Pollock, A. Jefferson, & R. Pollock, The field guide to the 6Ds (pp. 411—415). San Francisco, CA: Pfeiffer, стр. 413.

106 Tharenou, P. (2001). The relationship of training motivation to participation in training and development. Journal of Occupational and Organizational Psychology, 74 (5), 599—621.

107 Amabile, T., & Kramer, S. (2011). The progress principle: Using small wins to ignite joy, engagement, and creativity at work. Boston, MA: Harvard Business Review Press.

108 Crozier, R. A. (2011). The engagement manifesto: A systemic approach to organizational success. Bloomington, IN: AuthorHouse, стр. 51.

109 Brinkerhoff, R. O., & Montesino, M. (1995). Partnerships for learning transfer: Lessons from a corporate study. Human Resource Development Quarterly, 6 (3), 263—274.

110 Feldstein, H., & Boothman, T. (1997). Success factors in technology training (pp. 19—33). In J. J. Phillips & M. L. Broad (Eds.), Transferring learning to the workplace. Alexandria, VA: ASTD.

111 Newton, S. (2014). How we used NPS to track and improve leadership impact. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 513—518). San Francisco, CA: Pfeiffer.

112 Drucker, P. (1974). Management: Tasks, responsibilities, practices. New York: Harper & Row., стр. 427.

113 Knowles, M., Holton, E. F., III, & Swanson, R. (2011). The adult learner (7th ed.). Boston, MA: Taylor & Francis.

114 Dugdale, K., & Lambert, D. (2007). Smarter selling: Next generation sales strategies to meet your buyer’s needs – every time. Harlow, UK: Pearson Education, стр. 163.

115 Hayes, W. (2014). How we use alumni to help set expectations for new program participants and their leaders. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 319—324). San Francisco, CA: Pfeiffer.

116 Wick, C. W., Pollock, R., & Jefferson, A. (2009). The new finish line for learning. T+D, 63 (7), 64—69.

117 DiClemente, C., & Prochaska, J. (1998). Toward a comprehensive, trans-theoretical model of change. In W. Miller & N. Heather (Eds.), Treating addictive behaviours. New York: Plenum Press.

118 Rummler, G. A., & Brache, A. (2012). Improving performance: How to manage the white space on the organization chart (3rd ed.). San Francisco, CA: Jossey-Bass, стр. 11.

119 Knowles, M., Holton, E. F., III, & Swanson, R. (2011). The adult learner (7th ed.). Boston, MA: Taylor & Francis.

120 Amabile, T., & Kramer, S. (2011). The progress principle: Using small wins to ignite joy, engagement, and creativity at work. Boston, MA: Harvard Business Review Press, стр. 158.

121 Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House, стр. 278.

122 Ariely, D. (2011). The upside of irrationality: The unexpected benefits of defying logic. New York: Harper Perennial.

123 Shapiro, B., Rangan, V., & Sviokla, J. (1992). Staple yourself to an order. Harvard Business Review, 70 (4), 113—122.

124 Hodell, C. (2011). ISD from the ground up: A no-nonsense approach to instructional design (3rd ed.). Alexandria, VA: ASTD Press, стр. 64.

125 Royer, J. M. (1979). Theories of the transfer of learning. Educational Psychologist, 14 (1), 53—69.

126 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press, стр. 5.

127 Allen, M., & Sites, R. (2012). Leaving ADDIE for SAM: An agile model for developing the best learning experiences. Alexandria, VA: ASTD Press, стр. 4.

128 Gagné, Wager, Golas, & Keller, 2004.

129 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press, стр. 117.

130 Seppa, N. (2013, August 24). «Impactful distraction». Science News, 184 (4), 20—24.

131 Steve Uzzel, quoted in Keller, G., & Papasan, J. (2013). The ONE thing: The surprisingly simple truth behind extraordinary results. Austin, TX: Bard Press, стр. 44.

132 Pennebaker, R. (2009, August 30). The mediocre multitasker. The New York Times, p. WK5.

133 Anderson, P. J. (2010). Cognitive psychology and its implications (7th ed.). New York: Worth Publishers, стр. 63.

134 Simons, D., & Chabris, C. (1999). Gorillas in our midst: Sustained inattentional blindness for dynamic events. Perception, 28 (9), 1059—1074.

135 McDonald, D., Wiczorek, M., & Walker, C. (2004). Factors affecting learning during health education sessions. Clinical Nursing Research, 13 (2), 156—167.

136 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin, стр. 121.

137 Csikszentmihalyi, M. (2008). Flow: The psychology of optimal experience. New York: Harper & Row.

138 Baumeister, R., Bratslavsky, E., Muraven, M., & Tice, D. (1998). Ego depletion: Is the active self a limited resource? Journal of Personality and Social Psychology, 74 (5), 1252—1265.

139 Mark Muraven, quoted in Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House, стр. 137.

140 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press, стр. 2.

141 Burke, M., Sarpy, S., Smith-Crowe, K., Chan-Serafin, S., Salvador, R., & Islam, G. (2006). Relative effectiveness of worker safety and health training methods. American Journal of Public Health, 96 (2), 315—324.

142 MindGym (2013). The bite-size revolution: How to make learning stick. Retrieved from uk.themindgym.com/the-bite-size-revolution-how-to-make-learning-stick.

143 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press, стр. 2.

144 Kapp, K. M., Blair, L., & Mesch, R. (2013). The gamification of learning and instruction fieldbook: Ideas into practice. San Francisco, CA: Pfeiffer.

145 Thiagarajan, S. (2006). Thiagi’s 100 favorite games. San Francisco, CA: Pfeiffer.

146 Petty, G. (2009). Evidence-based teaching: A practical approach (2nd ed.). Cheltenham, UK: Nelson Thornes Ltd, стр. 25.

147 Clark, R. C., & Mayer, R. E. (2011). e-Learning and the science of instruction: Proven guidelines for consumers and designers of multimedia learning (3rd ed.). San Francisco, CA: Pfeiffer, стр. 161.

148 Brown, P., Roediger, H., III, & McDaniel, M. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press, стр. 73.

149 Buzan, T., & Griffiths, C. (2013). Mind maps for business: Using the ultimate thinking tool to revolutionize how you work (2nd ed.). New York: FT Press.

150 Petty, G. (2009). Evidence-based teaching: A practical approach (2nd ed.). Cheltenham, UK: Nelson Thornes Ltd, стр. 197.

151 Gottfredson, C., & Mosher, B. (2011). Innovative performance support: Strategies and practices for learning in the workflow. New York: McGraw-Hill, стр. 65.

152 Konkle, T., Brady, T., Alverez, G., & Oliva, A. (2010). Scene memory is more detailed than you think: The role of categories in visual long-term memory. Psychological Science, 21 (11), 1551—1556.

153 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press, стр. 149.

154 Petty, G. (2009). Evidence-based teaching: A practical approach (2nd ed.). Cheltenham, UK: Nelson Thornes Ltd.

155 Brown, P., Roediger, H., III, & McDaniel, M. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press, стр. 94.

156 Maas, J., & Robbins, R. (2011). Sleep for success! Everything you must know about sleep but are too tired to ask. Bloomington, IN: AuthorHouse, стр. 36.

157 Thalheimer, W. (2009). Aligning the learning and performance context: Creating spontaneous remembering. Retrieved from www.work-learning.com/catalog.html.

158 Godden, D., & Baddeley, A. (1975). Context dependency in two natural environments: On land and underwater. British Journal of Psychology, 66 (3), 325—331.

159 Gottfredson, C., & Mosher, B. (2011). Innovative performance support: Strategies and practices for learning in the workflow. New York: McGraw-Hill, стр. 82.

160 Baldwin, T., Pierce, J., Joines, R., & Farouk, S. (2011). The elusiveness of applied management knowledge: A critical challenge for management educators. Academy of Management Learning & Education, 10 (4), 583—605.

161 Thalheimer, W. (2009). Aligning the learning and performance context: Creating spontaneous remembering. Retrieved from www.work-learning.com/catalog.html.

162 Davachi, L., & Dobbins, I. (2008). Declarative memory. Current Directions Psychological Sciences, 17 (2), 112—118.

163 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin, стр. 52.

164 Keith, N., & Frese, M. (2008). Effectiveness of error management training: A meta-analysis. Journal of Applied Psychology, 93 (1), 59—69.

165 Morris, C. D., Bransford, J., & Franks, J. (1977). Levels of processing versus transfer appropriate processing. Journal of Verbal Learning and Verbal Behavior, 16 (5), 519—533.

166 Karpicke, J. (2012). Retrieval-based learning: Active retrieval promotes meaningful learning. Current Directions in Psychological Science, 21 (3), 157—163.

167 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin, стр. 134.

168 Brown, P., Roediger, H., III, & McDaniel, M. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press, стр. 49.

169 Davachi, L., Kiefer, T., Rock, D., & Rock, L. (2010). Learning that lasts through AGES. NeuroLeadership Journal, 1 (3), 53—63.

170 Адаптировано Davachi, L., Kiefer, T., Rock, D., & Rock, L. (2010). Learning that lasts through AGES. NeuroLeadership Journal, 1 (3), 53—63.

171 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin, стр. 91.

172 Sousa, D. (2011). How the brain learns. Thousand Oaks, CA: Corwin, стр. 48.

173 Medina, J. (2014). Brain rules: 12 principles for surviving and thriving at work, home, and school (2nd ed.). Seattle, WA: Pear Press.

174 Subramaniam, K., Kounios, J., Parrish, T., & Jung-Beeman, M. (2009). A brain mechanism for facilitation of insight by positive affect. Journal of Cognitive Neuroscience, 21 (3), 415—432.

175 Hunter, R. (2004). Madeline Hunter’s mastery teaching: Increasing instructional effectiveness in elementary and secondary schools. Thousand Oaks, CA: Corwin.

176 Brown, P., Roediger, H., III, & McDaniel, M. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press, стр. 91.

177 Thalheimer, W. (2006). Spacing learning events over time: What the research says. Retrieved from http://willthalheimer.typepad.com/files/spacing_learning_over_time_ 2006.pdf.

178 Karpicke, J. (2012). Retrieval-based learning: Active retrieval promotes meaningful learning. Current Directions in Psychological Science, 21 (3), 157—163.

179 Harless, J. (1989). Wasted behavior: A confession. Training, 26 (5), 35—38.

180 Salas, E., Tannenbaum, S., Kraiger, K., & Smith-Jentsch, K. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13 (2), 74—101.

181 Smith-Jentsch, K., Salas, E., & Baker, D. (1996). Training team performance-related assertiveness. Personnel Psychology, 49 (4), 909—936.

182 Hattie, J. (2008). Visible learning: A synthesis of over 800 meta-analyses relating to achievement. New York: Routledge, стр. 12.

183 Educase. (2012). 7 things you should know about flipped classrooms. Retrieved from http://net.educause.edu/ir/library/pdf/eli7081.pdf.

184 Hamdan, N., McKnight, K., & Arfstrom, K. (2013). Flipped Learning Network. Retrieved from www.flippedlearning.org/cms/lib07/VA01923112/Centricity/Domain /41/LitReview_FlippedLearning.pdf.

185 Margolis, D. (2010). Special delivery: Learning at UPS. Chief Learning Officer, 9 (3), 24—27.

186 Margolis, D. (2010). Special delivery: Learning at UPS. Chief Learning Officer, 9 (3), стр. 27.

187 Patterson, K., Grenny, J., Maxfield, D., McMillan, R., & Switzler, A. (2008). Influencer: The power to change anything. New York: McGraw-Hill, стр. 52.

188 Kaye, B. (2005, September). Love it and use it. Learning Alert, 15. Wilmington, DE: The Fort Hill Company.

189 Mok, P. (2014). How we use experiential learning to engage learners’ hearts as well as minds. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 367—374). San Francisco, CA: Pfeiffer.

190 Pasupathi, M. (2013). How we learn. The Great Courses. Chantilly, VA: The Teaching Company.

191 Knowles, M., Holton, E. F., III, & Swanson, R. (2011). The adult learner (7th ed.). Boston, MA: Taylor & Francis.

192 Vroom, V. H. (1994). Work and motivation. San Francisco, CA: Jossey-Bass.

193 Knowles, M., Holton, E. F., III, & Swanson, R. (2011). The adult learner (7th ed.). Boston, MA: Taylor & Francis.

194 Caffarella, R. S., & Daffron, S. (2013). Planning programs for adult learners: A practical guide (3rd ed.). San Francisco, CA: Jossey-Bass.

195 Margolis, F., & Bell, C. (1986). Instructing for results. San Diego, CA: University Associates, стр. 63.

196 Porter, M. E. (1998). Competitive advantage: Creating and sustaining superior performance. New York: The Free Press.

197 Brinkerhoff, R. O., & Apking, A. M. (2001). High impact learning: Strategies for leveraging performance and business results from training investments. Cambridge, MA: Perseus Publishing.

198 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bass.

199 Grenny, J., Patterson, K., Maxfield, D., McMillan, R., & Switzler, A. (2013). Influencer: The new science of leading change (2nd ed.). New York: McGraw-Hill.

200 Blanchard, K., Meyer, P., & Ruhe, D. (2007). Know can do! Put your know-how into action. San Francisco, CA: Berrett-Koehler.

201 Royer, J. M. (1979). Theories of the transfer of learning. Educational Psychologist, 14 (1), 53—69.

202 Royer, J. M. (1979). Theories of the transfer of learning. Educational Psychologist, 14 (1), 53—69.

203 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer, стр. 9.

204 Mattox, J., II. (2010, Fall). Manager engagement: Reducing scrap learning. Training Industry Quarterly, pp. 29—33.

205 Deutschman, A. (2005, May). Making change. Fast Company, pp. 52—62.

206 Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House.

207 Deutschman, A. (2005, May). Making change. Fast Company, pp. 52—62.

208 Ericsson, K. A., Krampe, R., & Tesch-Romer, C. (1993). The role of deliberate practice in the acquisition of expert performance. Psychological Review, 100 (3), 363—406.

209 Gladwell, M. (2008). Outliers: The story of success. New York: Little, Brown and Company, стр. 49.

210 Ericsson, K. A., Krampe, R., & Tesch-Romer, C. (1993). The role of deliberate practice in the acquisition of expert performance. Psychological Review, 100 (3), 363—406.

211 Brown, P., Roediger, H., III, & McDaniel, M. (2014). Make it stick: The science of successful learning. Cambridge, MA: Belknap Press.

212 Lally, P., van Jaarsveld, C., Potts, H., & Wardle, J. (2010). How habits are formed: Modeling habit formation in the real world. European Journal of Social Psychology, 40 (6), 998—1009.

213 Weber, E. (2014b). Turning learning into action: A proven methodology for effective transfer of learning. London: Kogan Page.

214 Trainor, D. (2004, February). Using metrics to deliver business impact. Presented at the Conference Board’s 2004 Enterprise Learning Strategies Conference, New York.

215 Caffarella, R. S. (2009). Planning programs for adult learners: A practical guide for educators, trainers, and staff developers (2nd ed.). San Francisco, CA: Jossey-Bass, стр.22.

216 Conklin, T. (2012). Pre-accident investigations: An introduction to organizational safety. Burlington, VT: Ashgate Publishing.

217 Conklin, T. (2012). Pre-accident investigations: An introduction to organizational safety. Burlington, VT: Ashgate Publishing, стр. xii.

218 American Express. (2007). The real ROI of leadership development: Comparing classroom vs. online vs. blended delivery. Retrieved from www.personneldecisions.com/uploadedfiles/Case_Studies/PDFs/AmericanExpress.pdf.

219 American Express. (2007). The real ROI of leadership development: Comparing classroom vs. online vs. blended delivery. Retrieved from www.personneldecisions.com/uploadedfiles/Case_Studies/PDFs/AmericanExpress.pdf.

220 Burke, L., & Hutchins, H. (2007, September). Training transfer: An integrative literature review. Human Resource Development Review, 6, 263—296.; Saks, A., & Belcourt, M. (2006). An investigation of training activities and transfer of training in organizations. Human Resources Management, 45 (4), 629—648.; Salas, E., Tannenbaum, S., Kraiger, K., & Smith-Jentsch, K. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13 (2), 74—101.

221 Ibarra, H. (2004). Breakthrough ideas for 2004: The HBR list. Harvard Business Review, 9 (2), 13—32.

222 Hewertson, R. B. (2014). Lead like it matters....because it does: Practical leadership tools to inspire and engage your people and create great results. New York: McGraw-Hill.

223 Holton, E. F., III. (2003). What’s really wrong: Diagnosis for learning transfer system change. In E. F. Holton, III, & T. T. Baldwin (Eds.), Improving learning transfer in organizations (pp. 59—79). San Francisco, CA: Jossey-Bass.

224 Gilley, J., & Hoekstra, E. (2003). Creating a climate for learning transfer. In E. F. Holton III & T. T. Baldwin (Eds.), Improving learning transfer in organizations. San Francisco, CA: Jossey-Bass.

225 Holton, E. F., III. (2003). What’s really wrong: Diagnosis for learning transfer system change. In E. F. Holton, III, & T. T. Baldwin (Eds.), Improving learning transfer in organizations (pp. 59—79). San Francisco, CA: Jossey-Bass, стр. 68.

226 Govaerts, N., & Dochy, F. (2014, June). Disentangling the role of the supervisor in transfer of training. Educational Research Review, 12, 77—93.

227 Lancaster, S., Di Milia, L., & Cameron, R. (2013). Supervisor behaviors that facilitate training transfer. Journal of Workplace Learning, 25 (1), 6—22.

228 American Express. (2007). The real ROI of leadership development: Comparing classroom vs. online vs. blended delivery. Retrieved from www.personneldecisions.com/uploadedfiles/Case_Studies/PDFs/AmericanExpress.pdf.

229 Brinkerhoff, R. O. (2006). Telling training’s story: Evaluation made simple, credible, and effective. San Francisco, CA: Berrett-Koehler.

230 Broad, M., & Newstrom, J. (1992). Transfer of training: Action-packed strategies to ensure high payoff from training investments. Cambridge, MA: Perseus Books., стр. 53.

231 Prokopeak, M. (2009). Passion and precision. Chief Learning Officer, 8 (6), 26—29.

232 Kirkpatrick, D. L. (1998). Evaluating training programs (2nd ed.). San Francisco, CA: Berrett-Koehler.

233 Ariely, D. (2010). Predictably irrational: The hidden forces that shape our decisions. New York: Harper Perennial, стр. 76.

234 Kontra, S., Trainor, D., & Wick, C. W. (2007, September 12). Leadership development at Pfizer: What happens after class. Webinar presented at the CorpU. Retrieved from www.corpu.com.

235 Bell, L. (2008). Raising expectations for concrete results: Leadership development at Holcim. In T. Mooney & R. Brinkerhoff (Eds.), Courageous training: Bold actions for business results (pp. 175—193). San Francisco, CA: Berrett-Koehler, стр. 191.

236 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer, стр. 241.

237 Schwartz, M. (2014). How we engage managers to acknowledge the achievements of leadership program participants. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 449—452). San Francisco, CA: Pfeiffer.

238 Lennox, D. (2014). How we used spaced learning and gamification to increase the effectiveness of product launch training. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 435—441). San Francisco, CA: Pfeiffer.

239 Weber, E. (2014a). How we turn learning into action. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 459—468). San Francisco, CA: Pfeiffer; Weber, E. (2014b). Turning learning into action: A proven methodology for effective transfer of learning. London: Kogan Page.

240 Kerfoot, B., & Baker, H. (2012). An online spaced-education game for global continuing medical education: A randomized trial. Annals of Surgery, 256 (1), 33—38.

241 Kerfoot, B. (2013, November/December). Brain science provides new approach to patient safety training. Patient Safety and Quality Healthcare. Retrieved from www.psqh.com/november-december-2013/1794-brain-science-provides-new-approach-to-patient-safety-training.

242 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer, стр. 197.

243 Hume, S. (2014, March 20). McDonald’s spent more than $988 million on advertising in 2013. Retrieved from www.csmonitor.com/Business/The-Bite/2014/0330/McDonald— s-spent-more-than-988-million-on-advertising-in-2013.

244 Ries, A., & Trout, J. (2001). Positioning: The battle for your mind: 20th anniversary edition. New York: McGraw-Hill.

245 Levinson, S., & Greider, P. (1998). Following through: A revolutionary new model for finishing whatever you start. New York: Kensington Books.

246 Levinson, S., & Greider, P. (1998). Following through: A revolutionary new model for finishing whatever you start. New York: Kensington Books, стр. 173.

247 Bartlett, R. (2014). How we implemented a low-cost, low-effort follow-up. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 431—433). San Francisco, CA: Pfeiffer.

248 Plotnikoff, R., McCargar, L., Wilson, P., & Loucaides, C. (2005). Efficacy of an e-mail intervention for the promotion of physical activity and nutrition behavior in the workplace context. American Journal of Health Promotion, 19 (6), 422—429.

249 Pallarito, K. (2009, May 20). E-mailing your way to healthier habits. Retrieved from http://consumer.healthday.com/health-technology-information-18/misc-computer-health-news-150/e-mailing-your-way-to-healthier-habits-627207.html.

250 Korn Ferry. (2014, August). Learning agility: What LA is and is not. Retrieved from www.kornferryinstitute.com/institute-blog/2012—11—26/learning-agility-what-la -and-not.

251 Goh, C. S. K. (2014). How we enhanced and stretched our first-level managers’ learning experience. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 337—343). San Francisco, CA: Pfeiffer.

252 Leimbach, M., & Maringka, J. (2014). Impact of learning transfer on global effectiveness: Enhancing worldwide collaboration. Retrieved from www.wilsonlearning.com/wlw/research-paper/hr/global-effectiveness.

253 Watkins, M. (2003). The first 90 days: Critical success strategies for new leaders at all levels. Boston. MA: Harvard Business School Press, p. xii.

254 Gottfredson, C., & Mosher, B. (2014). «We’re lost, but we’re making good time»: Performance support to the rescue. Retrieved from www.learningsolutionsmag.com/articles/934/were-lost-but-were-making-good-time-performance-support-to -the-rescue.

255 Nguyen, F., & Klein, J. (2008). The effect of performance support and training as performance interventions. Performance Improvement Quarterly, 21 (1), 95—114.

256 Gawande, A. (2008). The checklist manifesto: How to get things right. New York: Metropolitan Books, стр. 48.

257 Gottfredson, C., & Mosher, B. (2014). «We’re lost, but we’re making good time»: Performance support to the rescue. Retrieved from www.learningsolutionsmag.com/articles/934/were-lost-but-were-making-good-time-performance-support-to -the-rescue, стр. 4.

258 Brafman, O., & Brafman, R. (2009). Sway: The irresistible pull of irrational behavior. New York: Broadway Books.

259 Clark, R. C. (1986). Defining the D in ISD. Part I: Task-general instruction methods. Performance and Instructional Journal, 25 (3), 17—21, стр. 19.

260 Baker, M. (2014). 3 things a flat tire reminded me about how young people learn. Retrieved from http://phasetwolearning.wordpress.com/2014/08/13/3-things-a-flat-tire— reminded-me-about-how-young-people-learn/.

261 Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House, стр.112.

262 Rossett, A., personal communication (2009).

263 U. S. Coast Guard. (2009). Job aids. In Standard Operating Procedures for the Coast Guard’s Training System (Vol. 4). Washington, DC: U. S. Coast Guard Headquarters. Retrieved from https://www.uscg.mil/forcecom/training/docs/training_SOP4_May09.pdf.

264 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer.

265 Gawande, A. (2008). The checklist manifesto: How to get things right. New York: Metropolitan Books, стр. 120.

266 Willmore, 2006, p. 63.

267 Gottfredson, C., & Mosher, B. (2011). Innovative performance support: Strategies and practices for learning in the workflow. New York: McGraw-Hill, стр. 130.

268 Mosher, B. (2014). Supporting performance: Helping make training stick. Webinar presented December 6, 2014. www.l-ten.org/webinararchives.

269 Aperian Global. (2012). GlobeSmart. Retrieved September 10, 2014, from http://corp.aperianglobal.com/globesmartn.

270 O’Driscoll, T. (1999). Achieving desired business performance. Silver Spring, MD: ISPI.

271 Gottfredson, C., & Mosher, B. (2011). Innovative performance support: Strategies and practices for learning in the workflow. New York: McGraw-Hill, стр. 130.

272 Weber, E. (2014b). Turning learning into action: A proven methodology for effective transfer of learning. London: Kogan Page.

273 Jefferson, A. McK., Pollock, R. V. H., & Wick, C. W. (2009). Getting your money’s worth from training and development: A guide to breakthrough learning for managers and participants. San Francisco, CA: Pfeiffer.

274 Roche, T., & Wick, C. W. (2005). Agilent Technologies. In L. Carter, M. Sobol, P. Harkins, D. Giber, & M. Tarquino (Eds.), Best practices in leading the global workforce: How the best global companies ensure success throughout their workforce (pp. 1—23). Burlington, MA: Linkage Press, стр. 6.

275 Broad, M., & Newstrom, J. (1992). Transfer of training: Action-packed strategies to ensure high payoff from training investments. Cambridge, MA: Perseus Books, стр. 113.

276 Robinson, D., & Robinson, J. (2008). Performance consulting: A practical guide for HR and learning professionals (2nd ed.). San Francisco, CA: Berrett-Koehler.

277 Roche, T., & Wick, C. W. (2005). Agilent Technologies. In L. Carter, M. Sobol, P. Harkins, D. Giber, & M. Tarquino (Eds.), Best practices in leading the global workforce: How the best global companies ensure success throughout their workforce (pp. 1—23). Burlington, MA: Linkage Press, стр. 13.

278 Sharkey, L. (2003). Leveraging HR: How to develop leaders in «real time». In M. Effron, R. Gandossy, & M. Goldsmith (Eds.), Human resources in the 21st century (pp. 67—78). San Francisco, CA: Jossey-Bass, стр. 198.

279 процитировано Dulworth, M., & Forcillo, J. (2005). Achieving the developmental value of peer-to-peer networks. In M. Dulworth & F. Bordonaro (Eds.), Corporate learning: Proven and practical guidelines for building a sustainable learning strategy (pp. 107—121). San Francisco, CA: Pfeiffer, стр. 111.

280 Kirwan, C. (2009). Improving learning transfer. Burlington, VT: Ashgate Publishing, стр. 60.

281 Kirwan, C. (2009). Improving learning transfer. Burlington, VT: Ashgate Publishing, стр. 81.

282 Bordonaro, F. (2005). What to do. In M. Dulworth & F. Bordonaro (Eds.), Corporate learning: Proven and practical guides for building a sustainable learning strategy (pp. 123—232). San Francisco, CA: Pfeiffer, стр. 162.

283 Burnett, S., & Connolly, M. (2003). Hewlett-Packard takes the waste out of leadership. Journal of Organizational Excellence, 22 (4), 49—59.

284 Примечание научного редактора перевода: Шедоуинг (shadowing) – от англ. shadow – тень, буквально – ходить тенью за кем-то, наблюдая за его действиями.

285 Weber, E. (2014b). Turning learning into action: A proven methodology for effective transfer of learning. London: Kogan Page.

286 Weber, E. (2014a). How we turn learning into action. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 459—468). San Francisco, CA: Pfeiffer.

287 Knudson, M. (2005). Executive coaching. In J. Bolt (Ed.), The future of executive development (pp. 40—53). San Francisco, CA: Executive Development Associates, стр. 40.

288 Goldsmith, M., Morgan, H., & Effron, M. (2013). Change leadership behavior: The impact of co-workers and the impact of coaches. In L. Carter, R. Sullivan,.

289 Rip, G. (2014). How we use proficiency coaching to improve performance. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 475—479). San Francisco, CA: Pfeiffer.

290 Short, P., & Plunkett-Gomez, M. (2014, Fall). The power of virtual coaching and mobile video. SPBT Focus, 24 (4), 44—45.

291 Blanchard, K. (2004). Foreword. In S. Blanchard & M. Homan, Leverage your best, ditch the rest: The coaching secrets top executives depend on (pp. ix—xii). New York: HarperCollins.

292 Duhigg, C. (2012). The power of habit: Why we do what we do in life and business. New York: Random House.

293 Idalene Kesner, 2003, p.31.

294 Rothwell, W. J., Lindholm, J., & Wallick, W. (2003). What CEOs expect from corporate training: Building workplace learning and performance initiatives that advance organizational goals. New York: AMACOM, стр. 218.

295 Phillips, J. J., & Phillips, P. P. (2009). The real reasons we don’t evaluate. Chief Learning Officer, 8 (6), 18—23.

296 American Society for Training and Development. (2013). 2013 state of the industry. Alexandria, VA: Author.

297 Tobin, D. (2009). Corporate learning strategies. Retrieved from www.tobincls.com/5346/5367.html.

298 Bersin, J. (2008). The training measurement book: Best practices, proven methodologies, and practical approaches. San Francisco, CA: Pfeiffer, стр. 13.

299 Brinkerhoff, R. O., & Apking, A. M. (2001). High impact learning: Strategies for leveraging performance and business results from training investments. Cambridge, MA: Perseus Publishing, стр. 165.

300 Welch, J., & Welch, S. (2005). Winning. New York: HarperCollins.

301 Langley, G., Moen, R., Nolan, K., Nolan, T., Norman, C. L., & Provost, L. (2009). The improvement guide: A practical approach to enhancing organizational performance (2nd ed.). San Francisco, CA: Jossey-Bass, стр. 24.

302 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bass.

303 Islam, K. (2006). Developing and measuring training the six sigma way: A business approach to training and development. San Francisco, CA: Pfeiffer.

304 Gaffney, P. (2007). Mind of the manager. In M. Hammer, The seven deadly sins of performance management. MIT Sloan Management Review, 48 (3), 24.

305 Langley, G., Moen, R., Nolan, K., Nolan, T., Norman, C. L., & Provost, L. (2009). The improvement guide: A practical approach to enhancing organizational performance (2nd ed.). San Francisco, CA: Jossey-Bass.

306 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer, стр. 261.

307 Thalheimer, W. (2008). We are professionals, aren’t we? What drives our performance? In M. Allen (Ed.), Michael Allen’s 2008 e-learning annual (pp. 325—337). San Francisco, CA: Pfeiffer.

308 Ann Schwartz, процитированоMargolis, D. (2010). Special delivery: Learning at UPS. Chief Learning Officer, 9 (3), 24—27.

309 Brinkerhoff, R. O. (2003). The success case method: Find out quickly what’s working and what’s not. San Francisco, CA: Berrett-Koehler.

310 Ridge, J. B. (2013). Evaluation techniques for difficult to measure programs: For education, nonprofit, grant funded, business and human service programs (2nd ed.). Bloomington, IN: XLIBRIS, стр. 29.

311 Russ-Eft, D., & Preskill, H. (2009). Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed.). New York: Basic Books, стр. 219.

312 Dixon, N. (1990). The relationship between trainee responses on participation reaction forms and posttest scores. Human Resource Development Quarterly, 1 (2), 129—137.

313 Alliger, G., Tannenbaum, S., Bennett, W., Jr., Traver, H., & Shotland, A. (1997). A meta-analysis of the relations among training criteria. Personnel Psychology, 50 (2), 341—358.

314 Ruona, W., Leimbach, M., Holton. E. F. III, & Bates, R. (2002). The relationship between learner utility reactions and predicted learning transfer among trainees. International Journal of Training and Development, 6 (4), 218—228, стр. 218.

315 Phillips, J. J., & Phillips, P. P. (2009). The real reasons we don’t evaluate. Chief Learning Officer, 8 (6), 18—23.

316 Процитировано Boehle, S. (2006). Are you too nice to train? Training, 43 (8), 16—22.

317 Процитировано Boehle, S. (2006). Are you too nice to train? Training, 43 (8), 16—22.

318 Wick, C.W., Pollock, R., & Jefferson, A. (2010). The six disciplines of breakthrough learning: How to turn training and development into business results (2nd ed.). San Francisco, CA: Pfeiffer, стр. 269.

319 Washburn, K. D. (2010). The architecture of learning: Designing instruction for the learning brain. Pelham, AL: Clerestory Press.

320 Charlton, K., & Osterweil, C. (2005, Autumn). Measuring return on investment in executive education: A quest to meet client needs or pursuit of the Holy Grail? Ashridge Journal, pp. 6—13.

321 Kahneman, D. (2013). Thinking, fast and slow. New York: Farrar, Straus and Giroux.

322 Bersin, J. (2008). The training measurement book: Best practices, proven methodologies, and practical approaches. San Francisco, CA: Pfeiffer.

323 Patton, M. Q. (2008). Utilization-focused evaluation (4th ed.). Thousand Oaks, CA: Sage.

324 Brinkerhoff, R. O. (2006). Telling training’s story: Evaluation made simple, credible, and effective. San Francisco, CA: Berrett-Koehler, стр. 9.

325 Kouzes, J. M., & Posner, B. Z. (2008). The leadership challenge (4th ed.). San Francisco, CA: Jossey-Bass, стр. 38.

326 Kouzes, J. M., & Posner, B. Z. (1990). The leadership challenge: How to get extraordinary things done in organizations. San Francisco, CA: Jossey-Bass, стр. 24.

327 Heath, C., & Heath, D. (2008). Made to stick: Why some ideas survive and others die. New York: Random House., стр. 16.

328 Sullivan, J. (2005). Measuring the impact of executive development. In J. Bolt (Ed.), The future of executive development (pp. 260—284). New York: Executive Development Associates, стр. 282.

329 Denning, S. (2011). The leader’s guide to storytelling: Mastering the art and discipline of business narrative (2nd ed.). San Francisco, CA: Jossey-Bass.

330 Brinkerhoff, R. O. (2003). The success case method: Find out quickly what’s working and what’s not. San Francisco, CA: Berrett-Koehler, стр. 19.

331 Pink, D. H. (2006). A whole new mind. New York: Riverhead Books, стр. 101.

332 Phillips, P. P., Phillips, J. J., & Aaron, B. (2013). Survey basics: A complete how-to guide to help you. Alexandria, VA: ASTD Press, стр. 26.

333 Russ-Eft, D., & Preskill, H. (2009). Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed.). New York: Basic Books, стр. 29.

334 Babbie, E. R. (2012). The practice of social research (13th ed.). Belmont, CA: Cengage Learning.

335 Phillips, P. P., Phillips, J. J., & Aaron, B. (2013). Survey basics: A complete how-to guide to help you. Alexandria, VA: ASTD Press.

336 Center for Talent Reporting. (2014). About us—Center for Talent Reporting Charter. Retrieved from www.centerfortalentreporting.org/about-us/.

337 Barnett, K., & Vance, D. (2012). Talent development reporting principles (whitepaper) (p. 55). Windsor, CO: Center for Talent Reporting.

338 Center for Talent Reporting. (2013). TDRp: Managing learning like a business to deliver greater impact, effectiveness, and efficiency. Windsor, CO. Retrieved from www.centerfortalentreporting.org/communicating-tdrp-to-others/.

339 Vance, D. (2010). The business of learning: How to manage corporate training to improve your bottom line. Windsor, CO: Poudre River Press.

340 Kuehner-Hebert, K. (2014). The art and science of proving learning value. Chief Learning Officer, 13 (9), 42—45.

341 Barnett, K., & Vance, D. (2012). Talent development reporting principles (whitepaper) (p. 55). Windsor, CO: Center for Talent Reporting, стр. 31.

342 ASTD Research. (2009). The value of evaluation: Making training evaluations more effective. Alexandria, VA: ASTD.

343 Betoff, E. (2007, September). Profile of the chief learning officer: Executive program in work-based learning leadership. Paper presented at the Fort Hill Best Practices Summit, Mendenhall, Pennsylvania.

344 Van Adelsberg, D., & Trolley, E. (1999). Running training like a business: Delivering unmistakable value. San Francisco, CA: Berrett-Koehler., стр. 75.

345 Darling, M., & Parry, C. (2001). After-action reviews: Linking reflection and planning in a learning practice. Reflections, 3 (2), 64—72.

346 Pfeffer, J., & Sutton, R. I. (2000). The knowing-doing gap: How smart companies turn knowledge into action. Boston, MA: Harvard Business School Press, стр. 4.

347 Russ-Eft, D., & Preskill, H. (2009). Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed.). New York: Basic Books.

348 George Washington University. (2014). The Evaluators’ Institute. Retrieved from http://tei.gwu.edu/.

349 Rosenbaum, S. (2014). How we bring employees up to speed in record time using the learning path methodology. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 345—351). San Francisco, CA: Pfeiffer.

350 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bass; Parskey, P. (2014). How we guide our clients to design with the end in mind. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 495—502). San Francisco, CA: Pfeiffer; Ridge, J. B. (2013). Evaluation techniques for difficult to measure programs: For education, nonprofit, grant funded, business and human service programs (2nd ed.). Bloomington, IN: XLIBRIS.

351 Robinson, D., & Robinson, J. (2008). Performance consulting: A practical guide for HR and learning professionals (2nd ed.). San Francisco, CA: Berrett-Koehler.

352 Islam, K. (2006). Developing and measuring training the six sigma way: A business approach to training and development. San Francisco, CA: Pfeiffer.

353 Kaplan, R., & Norton, D. (1992). The balanced scorecard – Measures that drive performance. Harvard Business Review, 70 (1), 71—79.

354 Gilbert, T. (1978). Human competence: Engineering worthy performance. New York: McGraw-Hill.

355 Frechtling, J. A. (2007). Logic modeling methods in program evaluation. San Francisco, CA: Jossey-Bass.

356 Goldsmith, M., & Morgan, H. (2004). Leadership is a contact sport: The follow-up factor in management development. Strategy + Business, (36), 71—79.

357 Russ-Eft, D., & Preskill, H. (2009). Evaluation in organizations: A systematic approach to enhancing learning, performance, and change (2nd ed.). New York: Basic Books.

358 Ryan, T. P. (2007). Modern experimental design. Hoboken, NJ: Wiley-Interscience.

359 Brinkerhoff, R. O. (2006). Telling training’s story: Evaluation made simple, credible, and effective. San Francisco, CA: Berrett-Koehler.

360 Binder, C. (2010). Measurement, evaluation, and research: feedback for decision making. In J. Moseley & J. Dessinger (Eds.), Handbook of improving performance in the workplace: Volume 3, Measurement and evaluation. San Francisco, CA: Pfeiffer.

361 Donohoe, J., Beech, P., Bell-Wright, K., Kirkpatrick, J., & Kirkpatrick, W. (2014). How we used measurement to drive «SOAR – service over and above the rest». In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds. San Francisco, CA: Pfeiffer.

362 Goodrich, H. (1997). Understanding rubrics. Educational Leadership, 54 (4), 14—17.

363 Reichheld, F. F. (2003). The one number you need to grow. Harvard Business Review, 81 (12), 46—54.

364 Newton, S. (2014). How we used NPS to track and improve leadership impact. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 513—518). San Francisco, CA: Pfeiffer.

365 Denning, S. (2011). The leader’s guide to storytelling: Mastering the art and discipline of business narrative (2nd ed.). San Francisco, CA: Jossey-Bass.

366 Brinkerhoff, R. O. (2003). The success case method: Find out quickly what’s working and what’s not. San Francisco, CA: Berrett-Koehler, стр. 102.

367 Bossidy, L., Charan, R., & Burck, C. (2002). Execution: The discipline of getting things done. Princeton, NJ: Crown Business.

368 Phillips, P. P., Phillips, J. J., & Aaron, B. (2013). Survey basics: A complete how-to guide to help you. Alexandria, VA: ASTD Press.

369 Babbie, E. R. (2012). The practice of social research (13th ed.). Belmont, CA: Cengage Learning.

370 Wilde, K. (2006). Foreword. In C. W. Wick, R. Pollock, A. Jefferson, & R. Flanagan, The six disciplines of breakthrough learning (1st ed., pp. xv—xvi). San Francisco, CA: Pfeiffer.

371 Sullivan, J. (2005). Measuring the impact of executive development. In J. Bolt (Ed.), The future of executive development (pp. 260—284). New York: Executive Development Associates, стр. 283.

372 Dresner, M., & Lehman, L. (2009, Spring). The astounding value of learning brand. Corporate University Xchange. Retrieved from http://documents.corpu.com/research /CorpU_Astounding_Value_of_Learning_Brand.pdf.

373 Sullivan, J. (2005). Measuring the impact of executive development. In J. Bolt (Ed.), The future of executive development (pp. 260—284). New York: Executive Development Associates, стр. 282.

374 Quinn, C. (2009). Branding: Marketing Foundations Suite. Online course. Durham, NC. Retrieved from http://imprintlearn.com/learn/e-learning/.

375 Todd, S. (2009, October). Branding learning and development. Paper presented at the Fort Hill Best Practices Summit, Mendenhall, Pennsylvania.

376 Grigorova, M., & Moffett, R. (2014). How we created a high impact Mars University brand. In R. Pollock, A. Jefferson, & C. W. Wick, The field guide to the 6Ds (pp. 523—526). San Francisco, CA: Pfeiffer.

377 Anand, P. (2012). Branding the learning function. T+D, 66 (9), 49—51.

378 Imai, M. (1986). Kaizen: The key to Japan’s competitive success. New York: McGraw-Hill /Irwin; Liker, J. (2004). The Toyota way: 14 management principles from the world’s greatest manufacturer. New York: McGraw-Hill.

379 Лао-цзы, VI век до н. э.

380 Pollock, R., Jefferson, A., & Wick, C. W. (2014). The field guide to the 6Ds: How to use the six disciplines to transform training and development into business results. San Francisco, CA: Pfeiffer.