Hal K. Rainey and Young Han Chun, “Public and Private Management Compared”, in Ewan Ferlie, Laurence E. Lynn, Jr., and Christopher Pollitt (eds.), The Oxford Handbook of Public Management (New York, 2005), pp. 72–102, 85; and James Q. Wilson, Bureaucracy: What Government Agencies Do and Why They Do It (New York, 2000), pp. 156–57.
