Jill Konrath. Sales Strategies: Why New Products Fail. Sales & Marketing Management 144 (ноябрь 1992). С. 48; Heide, Dartnell’s, с. 144.
194
Kathleen McLaughlin. Training’s Top 50 Edward Jones. Training (март 2001). С. 20.
195
H. Robert Dodge. Field Sales Management. Dallas: Business Publications, Inc., 1973. С. 226.
196
Erika Rasmusson. Training Goes Virtual, Sales & Marketing Management (September 2000). С. 48: John Boe, Time Is Money. The American Salesman 54 (январь 2009). С. 3–5.
