Книга: Управление отделом продаж
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Grant, Stephen E. and Alan J. Bush. Salesforce Socialization tactics: Building Organizational value congruence. Journal of Personal Selling & Sales Management 16 (лето 1996), стр. 17–32, и Todd D. Donovan, Xiang Fang, Neeli Bendapudi, Surendra N. Singh. Applying Interactional Psychology to Salesforce Management, a Socialization Illustration. Qualitative Market Research, V. 7 (2004). С. 139–152; Sparks, John R. and Joseph A. Schenk, Socialization Communication, Organizational Citizenship Behaviors, and Sales in a Multi-level Organization. Journal of Personal Selling & Sales Management 26 (весна 2006). С. 161–180; Cynthia D. Fisher and Richard Gitelson, A Meta-Analysis of the Correlates of Sole Conflict and Ambiguity. Journal of Applied Psychology 68 (May 1983), стр. 320–333. См. также Rosemary Ramsey Lagace. Role Stress Differences between Salesmen and Saleswomen: Effect on Job Satisfaction a id Performance. Psychological Reports 62 (июнь 1988). С. 815–825; Jagdip Singh, Boundary Role Ambiguity: Facets, Determinants, and Impacts. Journal of Marketing 57 (апрель 1993). С. 11–31; James S. Boles, John Andy Wood, and Julie Johnson. Interrelationships of Role Conflict, Role Ambiguity, and Work-Family Conflict with Different facets of job Satisfaction and the Moderating Effects of Gender. Journal of Personal Selling & Sales Management 23 (весна 2003). С. 99.
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