277
Joel Brenner, Glass Houses: Privacy, Secrecy, and Cyber Insecurity in a Transparent World (New York, 2013), p. 210.
278
Ravitch, The Death and Life of the Great American School System, p. 161; Stewart, The Management Myth, p. 54.
279
Holmström and Milgrom, “Multitask Principal-Agent Analyses”.
280
Merton, “Unanticipated Consequences and Kindred Sociological Ideas: A Personal Gloss”, p. 296.
281
Morieux and Tollman, Six Simple Rules, pp. 6–16.
282
Lilford and Pronovost, “Using Hospital Mortality Rates to Judge Hospital Performance”.
283
Berwick, “The Toxicity of Pay for Performance”.
284
Подробнее об этом см.: George A. Akerlof and Rachel E. Kranton, Identity Economics: How Our Identities Shape Our Work, Wages, and Well-Being (Princeton, 2010), chap. 5, “Identity and the Economics of Organizations”.
