Книга: BIG DATA. Вся технология в одной книге
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Bertolucci, Jeff, “Big Data: Matching Personalities in the Call Center”, InformationWeek, February 17, 2015, http://www.informationweek.com/big-data/big-data-analytics/big-data-matching-personalities-in-the-call-center/d/d-id/1319108.
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