Joel Silver. Building an Effective Sales Incentive Program, аwww.saleslobby.com, январь 2002.
223
Тот же источник; Audrey Bottjen. Incentives Gone Awry. Sales & Marketing Management (май 2001). С. 72.
224
Karen Renk. The Age-Old Question: Cash vs. Merchandise? Occupational Health and Safety (сентябрь 2002). С. 60–62.
225
Тот же источник.
226
Mark McMaster. Personalized Motivation, Sales & Marketing Management (май 2002). С. 16.
227
Soumaya Ben Letaifa and Jean Perrien. The Impact of E-CRM on Organizational and Individual Behavior: THe Effect of the Remuneration and Reward System, International Journal of E-Business Research 3 (апрель – июнь 2007). С. 13–21.
