Книга: Управление отделом продаж
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Rosemary Lagace, Stephen B. Castleberry, and Rick Ridnour. An Exploratory Salesforce Study of the Relationship between Lead-Member Exchange and Motivation, Role Stress, and Manager Evaluation. Journal of Applied Business Research (осень 1993). С. 110–119; Julia Chang, Happy Sales Force. Happy Returns. Sales & Marketing Management 158 (март 2006). С. 32–34.
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