Книга: Управление отделом продаж
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Bernard J. Jaworski. Toward a Theory of Marketing Control: Environment Context, Control Types, and Consequences. Journal of Marketing (июль 1988). С. 23–39.

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Erin Anderson. The Salespeople as Outside Agent or Employee: A Transaction Cost Analysis. Marketing Science 4 (1985). С. 234–254.

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Erin Anderson and Barton Weilz. The Use of Pledges to Build and Sustain Commitment in Distribution Channels. Journal of Marketing Research (февраль 1992). С. 18–34.
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