Книга: Драйв: Что на самом деле нас мотивирует
Назад: 68
Дальше: 74

69

Jonathan D. Glater, «Economy Pinches the Billable Hour at Law Firms,» The New York Times (29 January 2009).

70

Cali Ressler & Jody Thompson, Why Work Sucks and How to Fix It (Portfolio, 2008).

71

Tamara J. Erickson, Task, Not Time: Profile of a Gen Y Job, Harvard Business Review (Feb. 2008).

72

Diane Brady & Jena McGregor, «Customer Service Champs,» BusinessWeek (2 March 2009).

73

Martha Frase-Blunt, «Call Centers Come Home,» HR Magazine (January 2007); Ann Bednarz, «Call centers are heading for home,» Network World (30 January 2006).
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