Lombardo M. M. & McCall M. W. J. (1984). Coping with an intolerable boss. Greensboro, NC: Center for Creative Leadership.
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Все цитаты взяты из Ury W. L. (2015). Getting to yes with yourself: And other worthy opponents. New York: Harper-One, 90–93.
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О роли общих целей в гашении межгрупповых конфликтов см. Gaertner S. L., Dovidio J. F., Anastasio P. A., Bachman B. A. & Rust M. C. (1993). The common ingroup identity model: Recategorization and the reduction of intergroup bias. European Review of Social Psychology, 4, 1–26.
