Книга: 4 правила эффективного лидера в условиях неопределенности
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James Allen, Frederick Reichheld, and Barney Hamil ton, «The Three 'Ds' of Customer Experience», Harvard Management Update, Nov. 7, 2005.

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Pete Cashmore, «Recession Is the Mother of Tech Invention», Maskable: The Social Media Guide. . Acces sed April 20, 2009.

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Chuck Salter, «Solving the Real Productivity Crisis», Fast Company, Dec. 19, 2007.

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«The Execution Quotient: The Measure of What Matters. A FranklinCovey White Paper». FranklinCovey Center for Advanced Research.

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Weihenmayer, «Touch the Top».

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Maggie Jackson, «May We Have Your Attention, Please?» BusinessWeek, Jun. 12, 2008.

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Olivier Blanchard, «Nearly Nothing to Fear but Fear Itself», The Economist, Jan. 29, 2009.

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Jennifer Robison, «What if the Recession Endures?» Gallup Management Journal, April 2, 2009.

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Olivier Blanchard, The Economist.

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Gary Hershorn, «Survival Lessons from a Sinking Plane», Reuters News Service, Jan. 16, 2009.

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Robison, Gallup Management Journal.

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«Economic Anxiety Poll Results», Elliott Masie's Learning Trends, Oct. 1, 2008.

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John Baldoni, «How to Talk to Your Employees About the Recession», HarvardBusiness.org Voices, Apr. 29, 2009.

77

Ram Charan, Leadership in the Era of Economic Uncertainty, McGraw-Hill, 2008.

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Quy Huy, «Leadership in Crisis», INSEAD Knowledge Base.

80

James Mclntosh, «Nonsense at Work», Fast Company, Feb. 16, 2009.

81

Martin Seligman, Helplessness: On Depression, Development, and Death, San Francisco: W. H. Free man, 1975.

82

Abstract of Judith M. Bardwick, One Foot Out the Door, AMACOM, 2007.

83

Stephen R. Covey, The 7 Habits of Highly Effective People, Simon & Schuster, 1989, p. 82.

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Covey, 7 Habits, p. 88

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Dennis Cauchon, «The Little Company That Could», USA Today, Oct. 9, 2005.

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Covey, 7 Habits, p. 178.

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Abraham H. Maslow, «A Theory of Human Motivation», Psychological Review, v. 50, pp. 370–396.

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«FranklinCovey Presents Leadership Greatness Award to Mississippi Power», SouthernCompany Media Room, . Accessed April 30, 2009.

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S. M. Chung, «Polaroid Goes Bankrupt, Plans to Sell Existing Assets», The Tech Online Edition, Oct. 23, 2001.

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«Canon Most Trusted Brand», ePhotozine, Mar. 6, 2009; «Canon USA Honored with #1 Ranking in Brandweek's Customer Loyalty Survey», Business Wire, un. 13, 2006 and Feb. 26, 2009.
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