21
«Driving Business Results Through Continuous Engagement», 2008/2009 Work USA Survey Report, Watson Wyatt Worldwide, 2009, p. 1.
22
«The Economic Impact of the Achievement Gap in Americas Schools: Summary of Findings», McKinsey Quarterly, April 2009.
23
Thomas Friedman, «Swimming Without a Suit», The New York Times, Apr. 21, 2009.
24
Bill Amelio, «Navigating the Downturn», INSEAD Know ledge, April 2009.
25
David L. Cooperrider and Diana Whitney, Appreciative Inquiry: A Positive Revolution in Change, Berrett-Koehler, 2005.
26
Stephen R. Covey, «8th Habit Leadership: Unleashing Potential», Chief Learning Officer Oct. 2005.
27
Gautam Naik, «Hospital Races to Learn Lessons of Fer rari Pit Stop», The Wall Street Journal, Nov. 14, 2006.
28
Speed Up Your Team: Continuously Improving Team Processes, FranklinCovey InSights video.
29
«Trust in Governments, Corporations, and Global Institutions Continues to Decline», Global Survey of the World Economic Forum, Dec. 15, 2005. Conference Board Re port, p. 5.
