Exercise 2.1. focused, 2. outcome, 3. drivers, 4. implemented, 5. objective, 6. incurred, 7. link, 8. customized

Exercise 4.tools, capability, performance, defect, morale, measure, pioneered, focuses, deviations, critical, variation, stability, delivering, perfection, number, figure, eliminate, zero-defects, origin, training, responsibility, supervise, scope, goals, implement, sponsors, objectives, occurrence, data, mapped, verified, identifying, effective, controls, sustain