1. U.S. Bureau of Labor Statistics, www.bls.gov.

2. Ibid.

3. Jared R. Curhan and Alex Pentland, “Thin Slices of Negotiation: Predicting Outcomes from Conversational Dynamics within the First 5 Minutes,” Journal of Applied Psychology, vol. 92, no. 3, 2007, p. 802.

4. Alex (Sandy) Pentland, Honest Signals: How They Shape Our World, MIT Press, Cambridge, Mass., 2008, pp. 10–12, 31.

5. Society for Human Resource Management (SHRM), 2008 Job Satisfaction Survey, Alexandria, Va., www.shrm.org.

6. Roger Fisher, William Ury, and Bruce Patton, Getting to Yes: Negotiating Agreement without Giving In, 2d ed., Houghton Miffl in Harcourt, Boston, 1991, p. 97.