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312

M. Kim Marvel et al., «Soliciting the Patient’s Agenda: Have We Improved?», Journal of the American Medical Association 281 (1999): 283–87.

313

Amanda Ripley, «Complicating the Narratives», Solutions Journalism, June 27, 2018, .

314

Peter T. Coleman, The Five Percent: Finding Solutions to Seemingly Impossible Conflicts (New York: PublicAffairs, 2011).

315

Katharina Kugler and Peter T. Coleman, «Get Complicated: The Effects of Complexity on Conversations over Potentially Intractable Moral Conflicts», Negotiation and Conflict Management Research (2020), .
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