Книга: Восемь правил эффективности
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Amy C. Edmondson, «Learning from Mistakes Is Easier Said than Done: Group and Organizational Influences on the Detection and Correction of Human Error», The Journal of Applied Behavioral Science 32, № 1 (1996): 5-28; Druskat, Wolff, «Group Emotional Intelligence», 132-55; David W. Bates et al., «Incidence of Adverse Drug Events and Potential Adverse Drug Events: Implications for Prevention», Journal of the American Medical Association 274, № 1 (1995): 29–34; Lucian L. Leape et al., «Systems Analysis of Adverse Drug Events», Journal of the American Medical Association 274, № 1 (1995): 35–43.
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