I’ve called for tech support again
I ignored my boss’s warning
I called on a Monday morning
Now it’s evening and my dinner
First grew cold and then grew mold…
I’m still on hold!
I’m listening to the sounds of silence.
You don’t seem to understand.
I think your phone lines are unmanned.
I punched every touchtone I was told,
But I’ve still spent 18 hours on hold.
It’s not enough your program crashed my Mac
And it constantly hangs and bombs;
It erased my ROMs!
Now my Mac makes the sounds of silence.
In my dreams I fantasize
Of wreaking vengeance on you guys.
Say your motorcycle crashes;
Blood comes gushing from your gashes.
With your fading strength you call 911
And you pray for a trained MD…
But you get me!
And you listen to the sounds of silence!
Dun-ford, and Sarah P. Melner, “Teams in Organizations, Prevalence, Characteristics, and Effectiveness”, Small Group Research (1999).
John Gordon, “Work Teams: How Far Have They Come?” Training (1992).
Gerald E. Ledford, Jr., Edward E. Lawler III, and Susan A. Mohrman, “Reward Innovations in Fortune 1000 Companies”, Compensation & Benefits Review (1995).
Susan A. Mohrman, Susan G. Cohen, and Allan M. Mohrman, Jr., Designing Team-Based Organizations: New Forms for Knowledge Work (San Francisco: Jossey-Bass, 1995). Greg L. Stewart, Charles C. Manz, and Henry P. Sims, Team Work and Group Dynamics (New York: Wiley, 1999).
Every shape and size;
Take swindle out of man and you’ve nothing left but lies.
Philanthropy is made to cover fraud,
Charity keeps humbugs in tow;
And we’re swindled at home, swindled abroad and swindled wherever we go.
For world is full of humbugs,
Managed by dishonest men;
One moves on, another comes и we’re swindled again and again.
Apoth E. Cary, Recollections of a Swindle Family, Montpelier [Vermont] Argus & Patriot, March 6, 1873.