31
Mehrabian, A (1981) Silent Messages: Implicit Communication of Emotions and Attitudes
32
Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want
33
Mlodinow, L (2012) Subliminal: The New Unconscious and what it teaches us
34
Self, R (ed) (2005) The Neville Chamberlain Diary Letters: The Downing Street Years
35
Cook, M (1998) Personnel Selection: Adding Value through People
36
Epley, N (2014) Mindwise: How we understand what others think, believe, feel and want, p 31
37
Vanderbilt, T (2016) You May Also Like: Taste in an Age of Endless Choice
38
Maddocks, J (2014) Emotional Intelligence at Work – how to make change stick
39
Nash, S (2011) Contextual Coaching
40
Costa, P and McCrae, R (1985) The NEO Personality Inventory Manual
41
Cain, S (2012) Quiet: The Power of Introverts in a World that Can't Stop Talking
42
Kendall, E (1998) Myers Briggs Type Indicator: European English Edition
43
Marston, W M (1928) Emotions of Normal People
44
Berens, L (2011) Interaction Essentials: Three keys to effective relationships in the workplace and beyond
45
Nash, S (2011) Contextual Coaching
46
Thomas Kilmann conflict inventory
47
Thomas Kilmann conflict inventory
48
Thomas Kilmann conflict inventory
49
Thomas Kilmann conflict inventory
50
Newman, M (2014) Emotional Capitalists: The Ultimate Guide to Developing Emotional Intelligence for Leaders
51
Heinrichs, J (2013) Thank you for Arguing: What Aristotle, Lincoln, and Homer Simpson can teach us about the Art of Persuasion
52
Mehrabian, A (1981) Silent messages: Implicit communication of emotions and attitudes
53
O'Connor, J and Seymour, J (1990) Introducing NLP: Psychological Skills for Understanding and Influencing People
54
Powell, J (1999) Why am I afraid to tell you who I am?
55
Galbraith, J K (1971) Economics, Peace and Laughter
56
Senge, P (1994) The Fifth Discipline Fieldbook
57
Goleman, D, Boyatzis, R and McKee, A (2004) Primal Leadership
58
Corporate Leadership Council
59
Sigal Barsade, Prof of Management, Wharton School, University of Pennsylvania on BBC Radio 4 ‘In the Balance – EI and Business', January 2014
60
Eagleman, D (2015) The Brain: the Story of You
61
O'Connor, J and Seymour, J (1990) Introducing NLP
62
Cuddy, A (2015) Presence: Bringing Your Boldest Self to Your Biggest Challenges
63
French, J and Raven, B (1959) The Bases of Power
64
Milgram, S (1963) ‘Behavioral Study of Obedience' Journal of Abnormal and Social Psychology 67
65
McClelland, D and Burnham, D (1976) ‘Power is the great motivator' Harvard Business Review
66
Keltner, D (2016) The Power Paradox: how we gain and lose influence
67
Eddo-Lodge, R (2017) Why I'm No Longer Talking to White People about Race
68
Hymowitz, C and Schellhardt, T (1986) ‘The Glass Ceiling: Why Women Can't Seem to Break the Invisible Barrier that Blocks them from the Top Jobs', Wall Street Journal