IPsoft’s Cognitive Agent Amelia Takes on Pioneering Role in Bank with SEB // IPsoft press release. 2016, October 6. .
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Sage Lazzaro, “Meet Aida, the AI Banker That NEVER Takes a Day Off: Swedish Firm Reveals Robot Customer Service Rep It Says Is ‘Always at Work, 24/7, 365 Days a Year,’” Daily Mail UK, July 31, 2017, .