53
Reason, J., Human Error (New York: Cambridge University Press, 1990), 5.
54
Berry, L., and Parasuraman, A., Marketing Services: Competing Through Quality (New York: The Free Press, 1991), part 2, ch. 2 and 3.
55
56
Asacker, T., The Business of Belief (Tom Asacker, 2013; Kindle edn), 61
57
Там же.
58
Там же.
59
Krychman, Michael L., 100 Questions & Answers About Women’s Sexual Wellness and Vitality (Sudbury: Jones & Bartlett Learning, 2010), 91 – 92.
60
Christensen, C., The Clayton M. Christensen Reader (Boston: Harvard Business Review Press, 2016), 46
61
Merlin, B., The Complete Stanislavsky Toolkit (London: Nick Hern Books, 2007), 219 – 226.
62
Там же.
63
64
65
Watkinson, The Ten Principles, 80 – 83.
66
.
67
68
McNish, J., Silcoff, S., Losing the Signal: The Untold Story Behind the Extraordinary Rise and Spectacular Fall of BlackBerry (New York: Flatiron Books, 2015), 241.
