John P. Kotter, “Leading Change: Why Transformation Efforts Fail,” Harvard Business Review, май 1995 г., 59–67.
296
Geraldine M. Leydon et al., “Cancer Patients’ Information Needs and Information Seeking Behaviour: In Depth Interview Study,” British Medical Journal 320, no. 7239 (1 апреля 2000 г.): 909–13.
