В оригинале MUM-эффект, сокращение от mum about undesirable messages. Прим. пер.
396
Herbert H. Blumberg. «Communication of interpersonal evaluations.» Journal of Personality and Social Psychology 23.2 (1972): 157–162.
397
Charles F. Bond and Evan L. Anderson. «The reluctance to transmit bad news: Private discomfort or public display?» Journal of Experimental Social Psychology 23.2 (1987): 176–187.
