www.isg-one.com/pdf/index/3Q13-ISG-Outsourcing-Index.pdf

www.theguardian.com/commentisfree/2013/dec/09/atos-disabledpeo-ple-assessment-ft-work-report

www.theguardian.com/politics/2013/nov/12/public-sector-paidoutsourcing-frms-4-billion-pounds

www.dcf.wisconsin.gov/w2/

www.barnet.gov.uk/info/920056/one_barnet_transformation_programme/904/one_barnet_transformation_programme; www.theguardian.com/local-government-network/2013/aug/09/one-barnet-decision-democracy-alive-and-well; www.barnet.moderngov.co.uk/Data/Cabinet/201011291900/Agenda/Document%204.pdf; www.barnet.gov.uk/news/article/364/barnet_council_publishes_landmark_outsourcing_contract; www.barnet.gov.uk/info/920056/one_barnet_transformation_programme/904/one_barnet_transfor-mation_programme