Goleman D. What Makes a Leader? // Harvard Business Review. 2004. Vol. 82. № 1. Pp. 82–91.
34
Washington M. C., Okoro E. A., Cardon P. W. Perceptions of Civility for Mobile Phone Use in Formal and Informal Meetings // Business and Professional Communication Quarterly. 2014. Vol. 77. № 1. Pp. 52–64.