Jodi Halpern, From Detached Concern to Empathy: Humanizing Medical Practice (Oxford University Press, 2001). – Примеч. авт.
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Susan Okie, «An Act of Empathy», Washington Post (October 21, 2003). Rachel Zimmerman, «Doctors’ New Tool to Fight Lawsuits: Saying ‘I’m Sorry’, Wall Street Journal (May 18, 2004). – Примеч. авт.
