Книга: Человеку свойственно продавать. Удивительная правда о том, как побуждать других к действию
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Sally Herships, “The Power of a Simple ‘Thank You,’ ” Marketplace Radio, December 22, 2010.

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R. Douglas Scott II, The Direct Medical Costs of Healthcare-Associated Infections in U. S. Hospitals and the Benefits of Prevention, Centers for Disease Control and Prevention, March 2009, доступно на ; Andrew Pollack, “Rising Threat of Infections Unfazed by Antibiotics,” New York Times, February 26, 2010 г.; R. Monina Klevens et al., “Estimating Health Care – Associated Infections and Deaths in U. S. Hospitals, 2002,” Public Health Reports 122, no. 2 (March – April 2007): 160–66._CostPaper.pdf
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