152
Mortimer Adler, How to Speak/How to Listen (New York: Touchstone, 1997), 5.
153
Judith Lee, “10 Ways to Communicate Better with Patients,” Review of Ophthalmology 7, no. 10 (October 2000): 38.
154
Keith Johnstone, Impro: Improvisation and the Theatre (New York: Routledge, 1981), 99.
155
Stephen R. Covey, The 7 Habits of Highly Effective People (New York: Free Press, 1990), 207.
156
Alfred C. Fuller (as told to Hartzell Spence), A Foot in the Door: The Life Appraisal of the Original Fuller Brush Man (New York: McGraw-Hill, 1960), 193.
157
World Health Organization, Global Status Report on Road Safety, 2009, доступно на См. табл. A .2.
158
Ibid., 1, 2. См. табл. 1.
159
James Habyarimana and William Jack, “Heckle and Chide: Results of a Randomized Road Safety Intervention in Kenya,” Journal of Public Economics 95, nos. 11–12 (December 2011): 1438–46.
